+91 9871949789 / 745699760624/7 Support Center
At Sheessentialz, we value the personal connection you have with the accessories you choose, and we recognize that every detail of your shopping experience matters. Your voice is important to us, and we are committed to addressing any concerns you may have with attention, respect, and efficiency.
This policy explains how we handle grievances related to products, services, or any part of your experience with us. Our aim is to maintain transparency and fairness while resolving issues promptly and keeping you informed at every step.
Whenever this policy mentions “we,” “our,” or “us,” it refers to Sheessentialz. References to “you,” “your,” or “customer” mean the person engaging with our services, whose satisfaction guides our approach.
We comply with all applicable laws and ensure that every concern is reviewed carefully. If an experience falls short of your expectations, you can rely on us to listen closely and work together toward a solution that meets your needs.
We want every interaction with Sheessentialz to leave you feeling confident and valued. Your trust and comfort are our priorities, and we are here to make your shopping experience seamless, positive, and reassuring.
Sometimes, even a carefully designed shopping experience may not go perfectly. A grievance is any concern or dissatisfaction you might face that does not meet your expectations during your experience with us. This could include receiving a wrong or damaged item, shipping delays, payment issues, difficulties with returns or refunds, or any aspect of customer service that leaves you unhappy.
We want you to feel comfortable raising concerns at any time. Sharing your grievances helps us understand areas for improvement and ensures that your issue is handled promptly, fairly, and with attention to detail.
Your input is invaluable because it shapes how we enhance our services. By bringing your thoughts to us, you help create a smoother, more enjoyable shopping experience not only for yourself but for everyone exploring our collection. We are here to listen, respond, and make things right whenever challenges arise.
Shopping for accessories should feel exciting and effortless, yet sometimes unexpected problems can occur. Whenever you face a concern, we are ready to help you resolve it quickly and clearly, making sure your voice is heard.
Start Through Our Support Pages: Visit the “Help Centre” or “Contact Us” areas on our website or app to begin sharing your grievance.
Select the Correct Issue: Pick the option that most accurately describes your situation so it reaches the right team without delay.
Provide Detailed Information: Complete the form with your order ID, a clear description of the issue, and any photos or documents that illustrate the problem. This helps us understand and address your concern efficiently.
Once submitted, our dedicated support team will review all details carefully and respond with a resolution tailored to your specific case.
We value your trust and enjoyment in choosing accessories that reflect your style. Whenever something does not meet your expectations, reach out to us promptly. We are committed to listening, assisting, and making sure your shopping experience remains positive and worry-free.
Even with our dedicated support, there may be times when a concern is not fully resolved. Your satisfaction matters to us, and you are entitled to have your issue reviewed further to ensure it is handled fairly.
To maintain transparency and fairness, Sheessentialz has designated a Grievance Redressal Officer. This officer reviews all escalated concerns carefully, provides an impartial assessment, and ensures that every step follows the Information Technology Act, 2000, along with other relevant regulations.
If you feel your grievance requires additional attention, you can contact the Grievance Officer directly at pyloradynamicspvtltd@gmail.com. We take every concern seriously and are committed to working with you until a fair and satisfactory resolution is achieved.
Your choice of accessories is personal, and we understand that any issue along the way can be disappointing. At Sheessentialz, we are dedicated to handling your concerns with care, ensuring your experience feels supported and confident.
Prompt Acknowledgment: The moment we receive your grievance, we act without delay. Within 48 hours, you will receive a confirmation email at your registered address confirming that your concern has been logged and is under review.
Case Tracking: Every grievance is assigned a unique reference or ticket number. This allows you to track progress easily and ensures our team can manage your issue efficiently from beginning to end.
Commitment to Swift Resolution: Our priority is resolving your concern as quickly as possible. In most situations, a resolution is provided within 7 working days unless specific legal considerations require more time.
Consistent Communication: Keeping you informed is important to us. Updates on your case will be sent through your preferred contact method, keeping you aware of every step as we work toward a resolution.
Your feedback guides us to serve you better. We are committed to addressing every grievance with care, transparency, and dedication, ensuring your shopping experience stays enjoyable and worry-free.
At Sheessentialz, we understand that raising a concern is an important step in making your experience seamless and enjoyable. Every grievance you bring to us matters, and we aim to handle it with care, attention, and fairness so you feel heard and valued.
A grievance is considered closed when one of the following conditions is fulfilled:
Resolution Meets Your Expectations: The concern is regarded as resolved when our support team or Grievance Officer provides a solution that fully addresses your issue and meets your satisfaction.
Lack of Further Communication: If we propose a resolution and do not receive a response from you within a reasonable timeframe, we will consider the grievance resolved and officially close the case.
Final Outcome Shared: Once a clear and definitive decision has been communicated to you according to our internal processes and any relevant legal requirements, the grievance is deemed concluded.
When any of these conditions are satisfied, your grievance reaches a meaningful conclusion. We hope this process reassures you that your concerns are taken seriously and handled thoughtfully, ensuring your confidence in every interaction with us.
We know that finding the perfect accessory is a personal experience, and having questions along the way is completely natural. Your curiosity and feedback help us make every moment with Sheessentialz enjoyable and effortless.
Reach out to us at pyloradynamicspvtltd@gmail.com, and our attentive team will respond quickly. We are here to provide guidance, clarify any doubts, and support you at every step, ensuring your experience is smooth and satisfying.
At Sheessentialz, your enjoyment and ease while exploring our accessories are our top priorities. We strive to provide a seamless experience, and part of that effort includes keeping our policies up to date to reflect new guidelines and improvements.
We encourage you to visit our Terms of Use and Privacy Policy pages to stay informed about the latest updates. Your feedback is invaluable, and by sharing your thoughts, you help us enhance the way we bring style and convenience directly to you.
English
Accessories